CLIENT DEVELOPMENT MANAGER
Smollan
2026/07/02   Gauteng

Job Ref #: SM-7677
Industry: FMCG
Job Type: Permanent
Positions Available: 2
At Smollan, we’re on an evolutionary journey where we’re shifting our story. We’re looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work.
Job Description

To lead the coordination and execution of operational processes that ensure client satisfaction. Further, to collaborate with internal teams to manage operational budgets, KPIs, and service enhancements while leveraging persuasive skills to influence outcomes and meet client expectations.

Client Engagement:

Conduct regular client reviews, develop actionable insights, and drive ongoing improvements in service levels and business outcomes

Attend key client meetings alongside the Business Lead to provide operational input, understand client needs, and suggest business-building opportunities

Proactively engage with clients to resolve issues, manage expectations, and communicate key information on sales, service levels, forecasts, and allocations

Collaborate with clients to identify market opportunities, provide strategic recommendations, and optimise service offerings to support mutual growth

Maintain a continuous focus on strengthening client relationships and improving operational delivery through innovative solutions and stakeholder engagement




Job Requirements

Sales acumen

Problem solving skills

Relationship Building Skills

Influencing skills

Business development skills

Negotiation skills