Job Ref #: CI_Grad_001
Industry: Aviation
Job Type: Contract
Positions Available: 1

Job Description

• Assist with documenting and reviewing existing IT and business processes to understand current workflows and identify inefficiencies; 
• Analyse operational processes, procedures, and service delivery activities to identify improvement opportunities;
• Support process mapping, workflow documentation, and the development of standard operating procedures;
• Assist with identifying process bottlenecks, duplication of effort, and non-value-adding activities;
• Gather feedback from stakeholders to better understand process challenges and improvement requirements; 
• Assist with identifying and recommending process improvements to enhance efficiency, quality, and service delivery;
• Support continuous improvement initiatives across IT operations and business support functions;
• Participate in process optimisation projects aimed at improving turnaround times and operational effectiveness; 
• Assist with monitoring and tracking the implementation of improvement initiatives and their outcomes;
• Contribute ideas and recommendations that support innovation and operational excellence;
• Collect, analyse, and interpret operational data to identify trends, risks, and opportunities for improvement;
• Assist with the development and maintenance of dashboards, reports, and performance metrics; 
• Support the preparation of management information and analytical reports;
• Assist with validating data accuracy and maintaining data integrity across reporting platforms, when required;   
• Assist with identifying manual and repetitive tasks suitable for automation;
• Support the evaluation and implementation of automation tools, workflows, and digital solutions; 
• Assist with analysing service desk tickets and operational data to identify automation opportunities;
• Support initiatives that leverage Artificial Intelligence (AI) to improve ticket management, service delivery, reporting, and operational efficiency; 
• Participate in testing, documenting, and implementing automated processes and AI-enabled solutions;
• Research emerging technologies, automation tools, and AI trends to identify opportunities for innovation and business improvement; 
• Collaborate with IT teams, business stakeholders, and service providers to support improvement initiatives;
• Assist with coordinating improvement projects and maintaining project documentation;
• Participate in workshops, meetings, and process review sessions;
• Support change management and user adoption activities relating to process improvements and automation initiatives;
• Provide administrative and reporting support for continuous improvement projects;
• Basic understanding of process improvement and business analysis principles;
• Knowledge and understanding of data analytics, reporting, and performance measurement concepts;
• Knowledge of automation, Artificial Intelligence, and digital transformation fundamentals. 

Job Requirements

• Grade 12 or Equivalent (Essential);
• Bachelor’s degree in Computer Science, Industrial Engineering or a related field (Essential);  
• Interest or Exposure to process improvement, data analytics, automation, Artificial Intelligence (AI), or technology-driven optimisation initiatives (Advantageous);  
• Analytical and critical thinking skills;
• Attention to detail and accuracy;
• Good verbal and written communication skills;
• Planning, organising, and time management skills. 

Personal Attributes:

• Professional and eager to learn;
• High integrity and dependability;  
• Ability to work in a team and independently; 
• Curious and innovative mindset; 
• Proactive;  
• Demonstrates sound judgment and quick thinking when resolving issues.

Application Guideline:

• Email applications will not be accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right:

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirements.

Closing Date: 25 June 2026