Job Ref #: CPSC
Industry: Aviation
Job Type: Permanent
Positions Available: 1

Job Description

• Manage the daily operations of the Roster Helpdesk by monitoring incoming queries, logging issues, and assigning helpdesk tickets to the appropriate department or responsible individual;
• Ensure that all helpdesk tickets are actioned and closed within a 24-hour turnaround time, adhering to internal service level agreements;
• Proactively follow up on outstanding tickets and escalate complex or high-priority issues to the Manager;
• Provide support to Crew Scheduling and Crew Control as and when required;
• Execute decisions in line with established internal work instructions, CATS, CARS, and the company's Operations Manual;
• Liaise with relevant stakeholders to ensure smooth coordination and communication during operational irregularities;
• Prepare and submit daily, monthly, and annual reports detailing ticket resolution performance, helpdesk activity, and operational concerns;
• Maintain accurate documentation of all changes made to a published roster resulting from actions by other departments, for audit and compliance purposes;
• Extract operational data and compile comprehensive reports through clear visual representations such as graphs and dashboards;
• Ensure all daily system and process checks are completed accurately and timeously to maintain operational readiness;
• Monitor crew compliance with rest, duty, and flight time limitations as per regulatory and company requirements;
• Perform additional tasks as delegated by management to support the efficiency and continuous improvement of the Crew Planning and Scheduling function.
  
  
  
  

Job Requirements

• Grade 12 or Equivalent (Essential);
• Diploma or Degree in a relevant field such as Logistics or Operations Management (Advantageous);
• Minimum 3 years' Crew Scheduling or Training Planning experience (Essential);
• Knowledge of CATS/CARS and SACAA Regulations;
• Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook);
• Strong report writing and data analysis skills;
• Excellent communication skills and telephone etiquette;
• Willing and able to work after hours if required.

Personality attributes:

• Professional with high integrity;
• Solutions driven with high attention to detail;
• Able to work effectively under pressure;
• Strong team player who is adaptable and assertive;
• Honest, reliable, and exercises good judgement;
• Immaculate timekeeping.

Application guideline:

• Email applications will not be accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right:

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirements.

Closing Date: 25 June 2026