Job Ref #: OPFA/LI/2026/01
Industry: Government
Job Type: Contract
Positions Available: 4

Job Description

The Office of the Pension Funds Adjudicator (OPFA) is established in terms of section 30B of the Pension Funds Act, 24 of 1956 to dispose of pension fund complaints lodged in terms of the Act in a procedurally fair, economical, and expeditious manner.

Responsibilities:

• Attend to walk in complaints in lodging new complaints.
• Draft and send initial letters to the parties.
• Draft and send reply/follow-up letters.
• Ensure documents are sent to the correct parties.
• Receive responses and replies as well as saving them on Software system (Respond).
• Engage and Investigation of complaints as well as drafting of determinations in terms of the workflow.
• Engage with parties to a complaint in relation to the administrative aspects of the file/investigation.
• Prepare draft letters based on research and direction given by the team leader.
• Request for reply to letters from complainant.
• Request confirmation of settlement from the parties.
• Peruse responses from parties and advise the team leader if further information is required.
• Follow up on undertakings to respond.
• Request all necessary investigation reports.
• Keep record of all files allocated to them.
• Keep all correspondence relating to a complaint together including telephone calls, emails, etc.
• Submit weekly and monthly statistics to the team leader.

Key Competencies:

• Computer Literacy (MS Word, Excel, MS Outlook).
• Communication skills.
• Listening skills (verbal and written).
• Self-motivated.
• Planning and organising.
• Resilience.
• Ability to analyse, interpret, solve problems, and making of legal arguments to reach a conclusion.
• Ability to make investigative decisions in the resolution of complaints.

Behavioral Attributes:

The potential suitable candidate must be a creative thinker, passionate about service delivery and be able to thrive under pressure. The candidate must be able to display compassion towards members of the public and complainants and have an open-door policy. Energetic, outcomes and deadlines driven attributes are essential. An influential team player, great communicator, with high levels of integrity and professionalism.

Job Requirements

• LLB degree
• Certificate in Pension Funds law (Added advantage).
• Practical Legal Training (added advantage)

How to apply:

• Interested candidates must:
• Visit our website on: https://www.pfa.org.za/vacancies 
• Attach a comprehensive resume and relevant qualifications

The OPFA is an equal opportunity organisation that promotes diversity and inclusion, and persons living with disabilities are strongly encouraged to apply.

The OPFA reserves the right not to make an appointment. If you do not receive any response within 3 months of the closing date, please accept that your application has been unsuccessful. Regret correspondence will only be sent to interviewed candidates. All costs associated with the application will be borne by the applicant. Late applications will not be considered.

In accordance with the Protection of Personal Information Act (POPIA) 4 of 2013:

All candidate personal information is treated with confidentiality and the highest level of security.  Should you not be shortlisted for the vacancy that you have applied for, OPFA will retain your information on our candidate database for a period of 12 months, in the event that you may meet the criteria of a future suitable position which may match your profile and which we will contact you directly for your authorisation to proceed with your application.  Should you wish to no longer be listed with us, we will proceed to remove your personal information from our database with your instruction, in accordance with the POPIA guidelines.