Job Ref #: BSH-326
Industry: Insurance
Job Type: Permanent
Positions Available: 1

Job Description

Job Purpose:

The purpose of this role is to assess and determine the quantum and merit of segmented motor claims through desktop-based vehicle assessments. This is an office-based position and does not require physical vehicle inspections.

Key Responsibilities:

• Assess vehicle damage against provided or requested quotations via desktop review.
• Determine whether to repair, replace parts, or use aftermarket spares (where applicable).
• Evaluate and validate claims in line with company standards and guidelines.
• Generate detailed and accurate claims assessment reports.
• Determine the market value of vehicles for settlement purposes.
• Capture notes, process claims, and upload supporting documents on internal systems.
• Approve and sign off on additional repairs where required.
• Handle queries, complaints, and liaise with both internal and external stakeholders.
• Ensure turnaround times and service level agreements are consistently met.

Job Requirements

Minimum Requirements:

• Matric / Grade 12.
• Minimum 4 years’ experience in motor assessing or estimating.
• Strong technical knowledge of vehicle components and repair processes.
• Experience working in a desktop assessing environment will be advantageous.
• Proficiency in systems such as Abuntex and/or Smart Quote (advantageous).

Key Competencies:

• Strong analytical and decision-making skills.
• Excellent negotiation and conflict resolution abilities.
• Good verbal and written communication skills.
• Strong time management and ability to work under pressure.
• Customer service orientated.