Job Ref #: SI-755
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 17

Job Description

Job Purpose

 To prepare and deliver exceptional food and beverage service within the restaurant operations; banqueting operations and / or on the casino floor to ensure that internal (SOP) standards are continuously achieved and professionally executed 

Key Performance Areas

* Prepared Work Area * Prepare mise-en-place, place settings and any other required checks and preparations for service *Set-up and break down for functions in line with event requirements and start times (when required) * Identify issues with regards the outlet’s floor appearance/ functioning of equipment and systems *Check cleanliness of own section or station *Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets * Use and store operating equipment in line with specifications and safety regulations *Participate in stock takes *Resolve or report on any anomalies to the required standards *Service Execution * Keep up to date with regards food products, trends and cooking methodologies required to deliver menus ** Understand and conduct all tasks in line with Food & Beverage standard operating procedures *Take guest orders accurately and timeously ** Place guest orders in the system ** Explain menu items * Make recommendations with regards beverages and menu items *Interact with kitchen staff respectfully around any special requests *Deliver food and beverage dishes to customers and present in line with standards *Be attentive to guest requests **Clear tables after guests have completed their meal *Provide billing to guests (where relevant) *Conduct cash-ups at the end of service (where relevant) * Leverage opportunities to upsell on promotional items *Customer Engagement *Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times * Interact with guests and provide professional service standards and relevant solutions *Identifies customers and understand their preferences *Educate customers on business unit facilities, products, reward programme and current promotions * Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary 

Job Requirements

Education

Grade 12 preferred or Grade 10 (with relevant experience) 

Experience

** 2 years previous experience as a waiter **

Skills and Knowledge

*Ability to work shifts that meet operational requirements • Physically able to move operating equipment • Have an open attitude to perform similar functions in alternative outlets due to operational requirements ** Behavioural Competencies ** Problem Solving *Collecting Information (listening; asking questions) *Dealing with Customers *Checking *Following Instructions *Team co-operation *Technical Competencies *Food & Beverage Product Knowledge *Food Service ** Operating equipment use & care * Beverage service *Communications skill *Upselling skills *Basic Computer Literacy *Cashiering Services 

Equity

** Preference will be given to employees from the designated groups in line with the provisions of the Employmen ** t ** Equity ** Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans. **