Job Ref #: BH-417
Industry: Insurance
Job Type: Permanent
Positions Available: 1

Job Description

Role Purpose

The Business Coordinator plays a critical role in supporting the Chief Operating Officer and the broader Operations function by providing high-level coordination, oversight, and execution support across key strategic and operational initiatives.

This role works closely with operational leaders to ensure alignment, momentum, and effective delivery of priorities, while also supporting the adoption and continuous improvement of digital transformation initiatives within Operations. The Business Coordinator acts as a central point of coordination, ensuring clear communication, strong follow-through, and data-driven insight to enable informed decision-making and efficient execution of organisational objectives

Job Requirements

Key Responsibilities

Campaign Coordination Support

Support sales areas with the setup, configuration, and management of Connex campaigns.

Monitor campaign performance and ensure accurate tracking and reporting.

Assist in resolving campaign-related issues to ensure optimal effectiveness.

Strategic Initiative Support

Drive progress on key strategic and operational initiatives across the business.

Ensure priorities are clearly defined, tracked, and delivered in line with leadership objectives.

Monitor milestones, risks, and dependencies, escalating where required.

Operational Support

Provide additional capacity and coverage for the Operations function.

Handle tasks, investigations, and coordination activities typically managed by operational leaders to maintain momentum on day-to-day priorities.

Cross-Functional Coordination

Work closely with operational leaders and other departments to ensure alignment and timely execution of business initiatives.

Act as a connector between teams to remove bottlenecks and improve collaboration.

Lead Management

Support and monitor lead flow into Operations, ensuring appropriate lead supply and quality.

Coordinate with the Marketing team to improve lead conversion effectiveness and operational readiness.

Digital Transformation

Assist in driving the adoption and continuous improvement of digital transformation initiatives within Operations.

Identify opportunities for optimisation and ensure consistent implementation of new tools, systems, and processes.

Analysis and Reporting

Gather, analyse, and interpret operational data to provide meaningful insights.

Prepare reports, summaries, and dashboards to support decision-making by the COO and Operations leadership.

Communication and Follow-Up

Facilitate regular communication between departments.

Track action items, follow up on deliverables, and ensure accountability and timely progress on key initiatives.

Project Tracking and Documentation

Maintain visibility of ongoing projects and initiatives.

Prepare documentation, progress summaries, and inputs for business reviews and leadership updates.

Skills and Competencies

• Strong organisational and project coordination skills, with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and interpersonal skills, with confidence engaging senior leaders and cross-functional teams.
• Analytical and problem-solving mindset, with the ability to interpret data and support data-driven decisions.
• High attention to detail, ensuring accuracy in reporting, documentation, and follow-up.
• Proactive, resourceful, and self-directed, with the ability to anticipate needs and move work forward independently.
• Strong administrative and time management skills, including scheduling and executive-level support.
• Digital and systems fluency, with confidence using tools such as Microsoft 365, Connex, Monday.com, or similar platforms.
• Solid understanding of business operations and processes, preferably within an insurance, financial services, or customer-facing environment.
• High levels of discretion and professionalism, with the ability to handle sensitive information confidentially.
• Strong stakeholder management capability, with the ability to influence without authority and maintain alignment across teams.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Commerce, or a related field (essential).
• 3–5 years’ experience in a coordination, operations, or business support role, ideally within a fast-moving or complex organisation.
• Proven experience working closely with senior leaders or executives in a cross-functional environment.
• Exposure to digital transformation, process improvement, or operational excellence initiatives will be advantageous.
• Strong proficiency in Microsoft Office / Microsoft 365 tools, particularly Excel, PowerPoint, and Teams, as well as general business systems.

Apply now and be part of the Dotsure evolution.

The position will be filled in line with the Dotsure culture, values and Employment Equity policy and plan. Preference will be given to members of designated groups that are under-represented.