Job Ref #: VK-DBN-1
Industry: Telecommunications
Job Type: Permanent
Positions Available: 1

Job Description

Organisational Facilitation and Training Delivery: (70% of role)

• Facilitate impactful learning experiences, including workshops, focus groups, team effectiveness sessions, and management training.
• Lead the delivery of key organisational programmes such as BE GREAT (Support Function Enablement), Management Development Programme (MDP), and Performance Management training for all people leaders.
• Tailor delivery approach to audience needs using a variety of adult learning methodologies, experiential learning tools, and virtual/in-person techniques.

Instructional Design and Content Development:

• Lead end-to-end instructional design: from needs analysis through to development, piloting, and refinement of training and development materials.
• Design scalable, modular content for internal rollouts across multiple functions and levels.
• Create facilitator guides, participant workbooks, assessments, and support materials aligned with OD priorities.

Organisational Development & Team Effectiveness:

• Facilitate team interventions to improve collaboration, resolve conflict, and strengthen alignment with business goals.
• Support departments with culture alignment, change enablement, and communication effectiveness.
• Support the Organisational Effectiveness Specialist in diagnosing organisational needs and implementing appropriate OD solutions.

Mentorship Programme Support:

• Assist in embedding the mentorship framework across the organisation.
• Track and monitor mentorship programme participation and effectiveness.
• Provide guidance and support to mentors and mentees to ensure successful programme outcomes.

WSP/ATR Compliance and Reporting:

• Assist with the development, submission, and tracking of the Workplace Skills Plan (WSP) and Annual Training Report (ATR) to ensure compliance with regulatory requirements.
• Coordinate data collection and reporting activities related to learning and development initiatives.
• Support the development of dashboards and leadership reporting where applicable.

Project Implementation and Stakeholder Management:

• Support the execution of organisation-wide development initiatives in line with the People & Culture strategy.
• Assist with vendor onboarding, management, and programme coordination as required.
• Manage administrative tasks related to programme scheduling, participant communication, and resource allocation.

Knowledge, skills and attributes:

• Strong instructional design capability (both in-person and digital formats).
• Familiarity with LMS platforms, authoring tools (e.g., Articulate, Canva), and performance support tools.
• Excellent facilitation, coaching, and presentation skills.
• Highly collaborative and emotionally intelligent.
• Confident communicator with the ability to engage diverse audiences.
• Comfortable managing multiple priorities and working independently.
• Creative thinker with strong problem-solving and consulting skills.
• Understanding of adult learning and behaviour change principles.
• Familiarity with coaching models, leadership development frameworks, and OD tools.
• Strong appreciation of business context and ability to link learning to strategy

Job Requirements

• Bachelor’s degree in human resources, Organisational Psychology, Learning & Development, or a related field (preferred).
• Relevant certifications in Learning & Development, Instructional design, or OD.
• 5+ years’ experience in L&D, OD, or talent management roles.
• Proven experience in designing and delivering training, team interventions, and leadership development.