Job Ref #: GRPPE
Industry: Information Technology
Job Type: Permanent
Positions Available: 1

Job Description

The Senior Process Engineer is responsible for enabling the business to modernise and transform into a digitally-led, omnichannel iGaming organisation. This role focuses on reimagining business processes, leveraging technology and automation, and driving operational efficiency across the enterprise. The purpose of this role is to identify, design, and implement process improvements that enhance customer experience, reduce operational friction, and support scalable growth. The Senior Process Engineer acts as a bridge between business and technology, ensuring that transformation initiatives are both strategically aligned and practically executable. (Based in Johannesburg/ Cape-Town/Durban)

• Map, analyse, and optimise business processes across departments, identifying inefficiencies and opportunities for automation or digitisation.
• Define future-state processes aligned with digital strategy, customer expectations, and strategic goals.
• Collaborate with product, engineering, and business teams to embed process improvements and support system integrations.
• Evaluate and implement automation tools and drive continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
• Standardise processes across channels and define KPIs to measure impact, performance, and adoption.
• Facilitate workshops, training, and change initiatives, promoting a culture of innovation and supporting the company’s digital transformation roadmap.

Core behavioural and Technical / proficiency competencies

• Business Process Mapping & Analysis
• Process Design & Optimisation
• Automation & Digitisation Tools
• System Integration & Data Flows
• Performance Measurement
• Documentation & Communication
• Digital Transformation Knowledge  
• Understanding of compliance and regulatory constraints in digital operations 
• Analytical & Critical Thinking
• Managing Customer & Stakeholder relationships
• Applying expertise and technology
• Collaborating & Communicating
• Change Leadership
• Customer-centric mindset
• Agile & Adaptable
• Innovation
• Execution Excellence

Job Requirements

•  8+ years experience in process engineering, business transformation, or operations improvement
•  Proven expertise in technology-enabled process redesign, automation, and RPA/low-code platforms
• Strong understanding of digital platforms, workflows, and customer journey mapping
• Hands-on experience with tools like BPMN, Visio, Jira, ServiceNow, or automation platforms
• Experience in iGaming, fintech, retail, or other customer-centric industries
• Certification in Lean Six Sigma, BPM, or Agile methodologies