Job Ref #: SM-7103
Industry: Sales
Job Type: Contract
Positions Available: 2

Job Description

Job Summary: 

To ensure exposure of product/service, increased sales and achievement of targets by representing the company and its services to the trade at an in-store level and growing the customer base within the  forecourt. 

Key Responsibilities and Deliverables: 

1. Customer Experience Management 

+ Manage customer vetting and registration  

+ Manage rental process  

+ Gather feedback and suggestions from customers to continuously improve the rental service  + Monitoring and managing inventory including the storing, tracking and maintenance of equipment  

2. Inventory Management 

+ Monitoring and managing inventory including the; 

+ Storing 

+ Tracking 

+ Maintaining of equipment  

+ Charging devices 

3. Managing & Ensuring Compliance  

+ Standards & Discipline Management 

+ Brand Management & Compliance onsite 

+ HSSE compliance 

+ Non-Compliance Escalation

Job Profile – Samsung Product Consultant August 2021 1 

+ Reporting and KPI's 

4. Delivery of Quality Reporting & Insights  

+ Feedback on what is working and what is not working, + Red flag escalations of issues encountered on the sites, + Speedy response to resolve issues that are encountered, + Provide insights gained from customer interactions 

Administration 

• Capture daily, weekly and monthly reports based on customer interactions and sales • Identify challenges and corrective actions 

Customer Satisfaction and Service 

• Gather feedback from customer complaints, queries and requests and ensure resolution • Build and maintain strong working relationships 

Key Competencies  

Organisational commitment  

Teamwork and collaboration  

Relationship building 

Agility 

Performance and results driven  

Continuous growth & improvement  

Resilience & stress management  

Service Excellence 

Analysis & problem solving  

Sales orientation 

Quality and detail excellence  

Communication

Job Profile – Samsung Product Consultant August 2021 2 

Administration 

• Capture daily, weekly and monthly reports based on customer interactions and sales • Identify challenges and corrective actions 

Customer Satisfaction and Service 

• Gather feedback from customer complaints, queries and requests and ensure resolution • Build and maintain strong working relationships 

Key Competencies  

Organisational commitment  

Teamwork and collaboration  

Relationship building 

Agility 

Performance and results driven  

Continuous growth & improvement  

Resilience & stress management  

Service Excellence 

Analysis & problem solving  

Sales orientation 

Quality and detail excellence  

Communication

Job Requirements

Minimum Qualifications: Matric  

Minimum Experience: 2-3 years’ experience in commission-based sales in Retail environment  

Knowledge, Skills & Abilities: Sales and Marketing knowledge 

Customer Service Skills 

Self management 

Effective administration and communication skills  

Knowledge and understanding of renewable energy 

Literacy – MS Office