Job Ref #: CIDBBA001
Industry: Admin/Office Support
Job Type: Contract
Positions Available: 1

Job Description

KEY PREFORMANCE AREAS:

Business Process Improvement and Solution Design: ·Translate business requirements into functional specifications, wireframes, and workflows ·Collaborate with architects and developers to design feasible and scalable solutions ·Develop process models (e.g., BPMN) to communicate current and future state ·Participate in feasibility studies and impact assessments · Ensure proposed solutions meet both business needs and technical constraints.

Stakeholder Engagement and Communication: Identify, map, and prioritize internal and external stakeholders · Schedule and lead regular stakeholder meetings and status updates · Communicate project goals, progress, risks, and dependencies clearly and effectively · Manage stakeholder expectations and resolve conflicts or misunderstandings proactively · Facilitate approvals and signoffs for key project deliverables.

Support for Implementation and Change Management: Assist with the development and execution of change management plans, including communication, training, and stakeholder engagement ·Facilitate training sessions and provide user support during and post-implementation ·Support User Acceptance Testing (UAT) processes by coordinating test cases, defect logging, and issue resolution ·Monitor adoption of new systems or processes and provide feedback to the project team ·Maintain documentation related to changes, including updated SOPs, user guides, and FAQs ·Provide first-level support during stabilization period post-deployment Identify resistance and develop mitigation strategies in collaboration with change champions.

PLANNING INVOLVED IN THIS POSITION:

This position requires weekly, monthly, quarterly, half-yearly and annual planning as per operational requirements but not limited systems release plans, Annual Operational Plans inputs, project-based planning to align ICT systems with business goals.

It includes planning discovery workshops, roadmap alignment sessions, and business requirement definition timelines.

DEADLINES THAT NEED TO BE ADHERED TO

While performing the duties of this job, this employee will provide an interface with service providers for outsourced services while rendering day to day support for users of applications and monitor the delivery of major systems development projects.

Project documentation deadlines, stakeholder review sessions, sprint/release schedules, and operational performance improvement timelines.

ACCOUNTABILITIES

Note: The following list of Key Performance Areas and job activities are not exhaustive. CIDB may instruct the employee at any time to carry out additional duties or responsibilities, which fall reasonably within the ambit of the job, or in accordance with operational requirements.

Job Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

·NQF Level 6 qualification in IT, Business Analysis, or related field · Certification in Business Analysis (e.g., CBAP, PMI-PBA) is advantageous · At least 3–5 years’ experience in a business analysis role within ICT projects · Experience with Agile/Scrum and traditional SDLC environments · Certifications in Microsoft Dynamics and Azure cloud will be an added advantage.

Closing Date: 31 October 2025

Preference will be given to suitably qualified Applicants who are members of the designated groups in line with the Employment Equity Plan and Targets of the Organisation