Senior Clinical Success Specialist
Mango 5
2026/04/15   Airport Industria

Job Ref #: CSS
Industry: Call Centre
Job Type: Permanent
Positions Available: 5
Mango5 is seeking a motivated and compassionate Clinical Success Specialist I (CSS I) to join our dynamic international healthcare operations team. In this role, you will play a vital part in ensuring patients and healthcare professionals enjoy a seamless and high-quality experience during the home visit scheduling process for medical studies.
Job Description

Senior Clinical Success Specialist

Join Mango5 & Shape the Future of Decentralized Clinical Trials

We're seeking a detail-oriented, patient-focused professional to coordinate home-based clinical trial visits that connect patients with healthcare professionals (Heroes). If you're passionate about improving patient care through innovative healthcare solutions, we want to hear from you.

About the Role

As a Senior Clinical Success Specialist, you'll be the vital link ensuring seamless scheduling and execution of in-home clinical visits. This is an entry-level position ideal for candidates with strong organizational skills who thrive in fast-paced, deadline-driven environments where every detail matters.

Job Requirements

What You'll Do

  • Coordinate home visit scheduling within strict study timelines
  • Communicate effectively with patients, healthcare Heroes, and internal teams
  • Resolve scheduling conflicts and optimize workflow efficiency
  • Ensure accuracy, compliance, and protocol adherence
  • Deliver exceptional customer service and operational support

What You Bring

 Essential                                                                 

  •  Bachelor's degree                                               
  •  1–2 years' experience in customer service, patient support, or call center
  • Strong communication & problem-solving skills                                                     
  • Tech-savvy with keen attention to detail                                 
  • Clear criminal and credit record       

Preferred

  • Healthcare or clinical research background
  • GCP certification         

    Flexibility required: Ability to work rotating shifts and off-hours as needed

Work Schedule

  • 45 hours per week with rotating shifts (15:00 – 04:00, adjusted for Daylight Savings)
  • 7-day coverage (Monday–Sunday rotation) ensuring global support continuity
  • Dynamic holiday scheduling

Why Join Us?

  • Medical insurance (after 3 months)
  • Learning & development via our LMS platform
  • Emergency assistance support
  • Be part of transforming how clinical trials reach patients—bringing care directly to their homes

Due to high response volumes, if you DO MATCH our criteria but do not hear back from us within 2 weeks, we will keep your CV in our talent pool for future intakes.