Job Description

We are looking for a dedicated Front of House Manager to oversee the guest experience and daily operations of our restaurant in Gauteng. The ideal candidate will be an experienced leader who excels in customer service, staff management, and operational efficiency. This role involves managing a dynamic team, ensuring exceptional service, and maintaining a welcoming and smooth environment for both guests and staff.

Job Requirements

Key Responsibilities:1. Guest Experience Management

• Greet and interact with guests, ensuring they have a memorable and positive dining experience.

• Address guest concerns and complaints promptly, professionally, and effectively, striving for complete guest satisfaction.

• Monitor and maintain a clean, organized, and inviting dining area to ensure a welcoming atmosphere.

• Drive brand identity and awareness, ensuring staff act as brand ambassadors who promote the restaurant’s values.

2. Staff Management

• Recruit, hire, and train Front of House (FOH) staff, including hosts, servers, bartenders, and bussers.

• Manage staff schedules, ensuring appropriate coverage during peak and off-peak hours while handling time-off requests.

• Conduct regular meetings and training sessions to improve service quality and keep the team informed about new menu items, promotions, and standards.

• Evaluate employee performance, providing feedback, coaching, and creating development opportunities to enhance team skills.

3. Operational Oversight

• Oversee day-to-day restaurant operations, including opening and closing procedures, reservation management, and seating arrangements.

• Ensure compliance with food safety, hygiene, and sanitation standards, adhering to health regulations at all times.

• Coordinate with the kitchen team to ensure that orders are delivered accurately and in a timely manner.

4. Costs and Sales Management

• Monitor FOH waste, damages, and other operational inefficiencies, implementing processes to minimize costs (labor, supplies, and equipment maintenance).

• Foster a competitive and growth-focused atmosphere within the team, encouraging upselling and meeting sales targets.

5. Quality Control

• Maintain high standards of service and hospitality, ensuring that every guest interaction is consistent, professional, and aligned with company values.

• Enforce and implement service protocols and best practices across the FOH team to ensure smooth operations and superior guest service.

• Regularly assess and update FOH procedures to enhance efficiency, reduce errors, and elevate the overall dining experience.

6. Marketing and Promotions

• Communicate and implement brand marketing initiatives to the team, ensuring smooth execution of promotional strategies and seasonal campaigns.

• Collaborate on strategies to attract new customers and retain existing patrons, ensuring brand visibility and loyalty.

7. Communication and Collaboration

• Foster seamless communication between the FOH and kitchen teams, ensuring operational alignment and a cohesive service experience.

• Act as a key liaison between management and FOH staff, ensuring that restaurant policies, goals, and expectations are consistently communicated and followed.

• Address and resolve conflicts between staff or with guests promptly, maintaining a professional, solution-focused approach.

Qualifications:

• Proven experience as a Front of House Manager or in a similar leadership role within the hospitality industry.

• Strong customer service skills with the ability to handle difficult situations calmly and professionally.

• Experience in staff management, training, and development.

• Knowledge of restaurant operations, including reservation systems, POS systems, and scheduling software.

• Excellent organizational and multitasking skills.

• Strong communication and interpersonal skills.

• Ability to work in a fast-paced environment while maintaining high standards of service.