Job Ref #: OCT_016
Industry: Call Centre
Job Type: Permanent
Positions Available: 1

Job Description

Are you passionate about delivering exceptional customer service and confident in a fast-paced call centre environment? We’re looking for energetic, service-driven Client Services Agents who thrive on making every customer interaction count.

In this exciting role, you’ll be the friendly, knowledgeable voice of our company — helping clients with queries, sharing product knowledge, and turning problems into positive experiences. If you're target-driven, tech-savvy, and love working with people, this is your opportunity to contribute and shine within a supportive and dynamic team.

Key Responsibilities

• Answer incoming calls and respond to customer emails in a professional, helpful manner
• Handle and resolve a wide range of customer queries quickly and accurately
• Provide detailed, up-to-date product and service information to clients
• Log and document all call information in line with company procedures
• Identify trends in customer concerns and share insights with the team
• Complete call reports and maintain accurate call logs
• Work towards achieving individual and team KPIs and call centre targets
• Participate in ongoing training and upskilling sessions
• Follow all internal processes and comply with company policies
• Support the team with any additional service tasks when needed

Job Requirements

• Grade 12 (Matric) – Essential
• RE5 certification – Beneficial
• NQF 5 in Short-Term Insurance – Beneficial
• 1–3 years of experience in a call centre or customer service role
• Solid understanding of customer service principles and practices
• Excellent communication skills – both verbal and written
• Strong attention to detail with accurate typing and data entry skills
• Confident working with computer systems and CRM tools
• Ability to multitask and stay calm under pressure
• A positive, professional, and solutions-driven approach to every customer interaction

We look forward to your applications!