Call Centre Agent
Fly Safair
2024/06/28   JHB

Job Ref #: Sales&Distribution_Call Centre Agent6
Industry: Aviation
Job Type: Permanent
Positions Available: 6

<p>Safair Operations, operating as Flysafair, has a vacancy for a Call Centre Agent at our head office in Bonaero Park. The successful applicant will report to the Assistant Manager: Call Centre.</p>

Job Description
  • Receive calls from customers / passengers;
  • Deal with problems such as delays, cancellations etc.;
  • Explain processes to customers and assisting them where necessary;
  • Work in a team and longer than normal hours (shift work);
  • Deal with confidential information; - Communicate with customers both verbally and in writing.
Job Requirements
  • Grade 12;
  • One (1) to four (4) years’ experience in a Call Centre Environment;
  • Travel or relevant qualification will be an advantage;
  • Excellent communication in English – speak, read and write;
  • Solid computer literacy; - Excellent phone etiquette;
  • No criminal or credit record;
  • Able to work on weekends, public holidays and flexible hours as required;
  • Own transport would be an advantage.


Personal Attributes:

  • Punctual;
  • Excellent understanding or experience of delivering great customer service to a customer;
  • High degree of patience and assertiveness;
  • Conflict resolution skills; - Immaculate time keeping;
  • Trustworthy, professional and reliable, including dealing with confidential information;
  • The ability to work well under pressure;
  • Practice good time management and willingness to work longer than normal office hours;
  • Remains focused in order to handle objections.

Shifts:

  • 07:00 – 16:00
  • 08:00 – 17:00
  • 09:00 – 18:00
  • 10:00 – 19:00
  • Includes weekends and public holidays.