OFFICER: CUSTOMER SERVICES
    Services SETA
    2026/06/05   JHB North

    Job Reference #: SS-162
    Industry: Government
    Positions Available: 1

    The Officer: Customer Services acts as a point of contact for all public-related issues that have been escalated to the Office of the CEO. The incumbent must liaise with the Service’s SETA departments and the public on a regular basis to ensure timeous resolution of issues. The incumbent is responsible for developing and maintaining strong relationships with the public.

    SENIOR OFFICER: CUSTOMER CARE
    Services SETA
    2026/06/05   JHB North

    Job Reference #: SS-163
    Industry: Government
    Positions Available: 1

    The Senior Officer: Customer Services is responsible for public-related issues escalated to the Office of the CEO. The incumbent must process the resolution of issues brought to the operations office in a timely manner. The senior officer will oversee the administration of all Customer Engagements (CE) between the public and relevant internal departments of the Services SETA.

    OFFICER: ASSESSMENT SCHEDULING
    Services SETA
    2026/06/05   JHB North

    Job Reference #: SS-156
    Industry: Government
    Positions Available: 1

    The Officer: Assessment Scheduling is responsible for coordinating and managing the scheduling of EISA site evaluation visits for compliant applications. The incumbent must ensure that all applications meet the minimum requirements prior to scheduling and support the evaluation process as part of quality assurance before accreditation.

    SENIOR OFFICER: ASSESSMENT SCHEDULING
    Services SETA
    2026/06/05   JHB North

    Job Reference #: SS-157
    Industry: Government
    Positions Available: 1

    The Senior Officer: Assessment Scheduling is responsible or the effective coordination and scheduling of EISA-related site visits to evaluate compliant provider applications in line with QCTO and SETA requirements.

    SENIOR OFFICER: EXTERNAL MODERATION
    Services SETA
    2026/06/05   JHB North

    Job Reference #: SS-160
    Industry: Government
    Positions Available: 1

    The Senior Officer: External Moderation is responsible for the moderation and assessment of SDP’s learner achievements and outcomes by providing support to the Manager: Assessment. The incumbent must see to it that site visits are conducted and quality assurance reports are compiled based on quality assurance visits.

    OFFICER: WORKPLACE APPROVAL
    Services SETA
    2026/06/05   JHB North

    Job Reference #: SS-159
    Industry: Government
    Positions Available: 1

    The Officer: Workplace Approval is responsible for verifying and checking workplace approval submission documents. The incumbent must ensure the processing of workplace approval documents against specified criteria. The incumbent also needs to ensure that the workplace approval database is up to date.

    OFFICER: SUBJECT MATTER EXPERT REGISTRATION
    Services SETA
    2026/06/05   JHB North

    Job Reference #: SS-158
    Industry: Government
    Positions Available: 1

    The Officer: Subject Matter Expert Registration is responsible for ensuring the seamless operation of SMEs at Services SETA. The incumbent must verify the registration of SMEs on the Services SETA database. Further, the incumbent is required to have sound knowledge of the sector’s occupational qualifications to provide advice to learners and SMEs on the minimum requirements.

    SENIOR OFFICER: SDP ACCREDITATION
    Services SETA
    2026/06/05   JHB North

    Job Reference #: SS-161
    Industry: Government
    Positions Available: 1

    The Senior Officer: SDP Accreditation is responsible for conducting accreditation site visits and compiling accreditation reports in accordance with the QCTO, regulatory, and operational standards as a function delegated to Services SETA by the Quality Council for Trades and Occupations (QCTO), in line with the approved business processes, standard operating procedures, and the policy.

    OFFICER: KNOWLEDGE MANAGEMENT
    Services SETA
    2026/06/05   JHB North

    Job Reference #: SS-147
    Industry: Government
    Positions Available: 1

    The Officer: Knowledge Management is tasked with the implementation of the end-to-end lifecycle of institutional knowledge, including the capturing and sharing of best practices and promotion of a knowledge sharing culture. The focus of the role is to promote the organisation’s learning through a knowledge resource centre and to ensure speedy access to Services SETA information.

    OFFICER: INVOICE PROCESSING
    Services SETA
    2026/06/05   JHB North

    Job Reference #: SS-149
    Industry: Government
    Positions Available: 1

    The Officer: Invoice Processing is responsible for efficiently registering learners and processing of all invoices relating to funded interventions.