Security & Compliance Operations Admin
Ignition Group
2025/09/26
Umhlanga
Job Reference #: ZM-DBN-16
Industry: Information Technology
Positions Available: 1
The purpose of the Security & Compliance Operations Admin department administrational admin
Customer Care Agent
Ignition Group
2025/09/11
Durban
Job Reference #: ZM-DBN-13
Industry: Call Centre
Positions Available: 1
The role will be responsible for maintaining a good customer care experience for the MVNO business. to ensure that the overall customer care function is administratively supported both pre- and post-sales with the objective of maximising customer service.
BI/AI Data Analytics Manager
Ignition Group
2025/09/10
Umhlanga
Job Reference #: AR-DBN-2
Industry: Information Technology
Positions Available: 1
The BI/AI Data Analytics Manager will be responsible for Strategic Analytics will lead a multidisciplinary team of BI developers and data analysts across multiple strategic initiatives, including people analytics, operational reporting, and commercial analytics. This role combines hands-on technical expertise with team leadership and coaching.
Senior BI Developer
Ignition Group
2025/09/10
Umhlanga
Job Reference #: AR-DBN-4
Industry: Information Technology
Positions Available: 1
The Senior BI Developer will play a pivotal role in designing, developing, and maintaining the organisation’s data infrastructure and advanced analytics solutions. This role focuses on enabling world-class people analytics and delivering strategic business insights that support evidence-based decision-making across HR, Operations, and leadership teams.
Data Analyst (People Analytics)
Ignition Group
2025/09/10
Umhlanga
Job Reference #: AR-DBN-3
Industry: Telecommunications
Positions Available: 1
The Data Analyst (People Analytics) will be responsible for establishing a Center of Excellence (COE) for contact centers, delivering deep workforce analytics, and designing interventions that improve recruitment effectiveness, retention, engagement, and overall performance.
Data Analyst (AI)
Ignition Group
2025/09/10
Umhlanga
Job Reference #: AR-DBN-1
Industry: Information Technology
Positions Available: 1
The Data Analyst (AI) will be responsible for extracting meaningful insights from complex datasets to support informed decision-making. Through statistical analysis and visualization, the analyst transforms raw data into actionable recommendations, contributing to a data-driven organizational culture. Responsibilities include data extraction, cleaning, interpretation, and effective communication o
Head of Operations - International Sales
Ignition Group
2025/09/08
Umhlanga
Job Reference #: AK DBN 558
Industry: Telecommunications
Positions Available: 1
We are seeking an experienced and results-driven Head of Operations to oversee our contact centre operations at our site in Umhlanga, Durban. The ideal candidate will lead and manage the operational teams to support our clients across multiple industry verticals. The Head of Operations will ensure efficiency, productivity and exceptional CX delivery through achievement of key performance target
Contact Centre Team Leader - International Sales
Ignition Group
2025/09/08
Umhlanga
Job Reference #: AK DBN 226
Industry: Telecommunications
Positions Available: 1
Leaving a legacy starts on day one. We believe that we only get one chance to make a great first impression with our new employees and that every interaction is an opportunity to make the world around us better. Our Team Leaders should always look the part, act the part, and treat their physical environment as a reflection of their legacy and ours.
International QA Agent
Ignition Group
2025/09/02
Umhlanga
Job Reference #: AK DBN 556
Industry: Telecommunications
Positions Available: 6
The Quality Assurance agent is required to ensure call quality, adherences to sales conduct and provide feedback to team leaders, managers, and trainers to enhance the performance of the sales agents.
Contact Centre Team Leader
Ignition Group
2025/08/29
Umhlanga
Job Reference #: AK DBN 559
Industry: Telecommunications
Positions Available: 1
Leaving a legacy starts on day one. We believe that we only get one chance to make a great first impression with our new employees and that every interaction is an opportunity to make the world around us better. Our Team Leaders should always look the part, act the part, and treat their physical environment as a reflection of their legacy and ours.